SHIPPING & RETURNS

1. HOW ARE FINE ART PRINTS PACKAGED? 

For fine art print orders only, each piece is treated with the utmost care and handled with white-gloved hands, gently rolled and packed with premium, reinforced mailing tubes.

2. HOW ARE THE FINE ART PRINTS SENT? 

We entrust your fine art print order to a selection of couriers, chosen carefully by size and destination, ensuring it travels safely to your delivery destination. Once on its way, you’ll receive a tracking number to follow its journey.

To protect your investment, all packages require a signature on delivery. Should you choose to waive this with an “authority to leave” please understand that Tout Près Art cannot be held responsible for any loss, damage, or theft thereafter.

3. DO YOU SHIP INTERNATIONALLY? 

Yes, we deliver our fine art prints worldwide. Some exceptions may apply due to unforeseen situations.

4. HOW MUCH IS SHIPPING?

Shipping costs vary and are determined by the size x weight x destination. 

Free shipping, Australia-wide on all standard-sized rolled art orders.

For Small, Medium, Large – just the art print only, carefully rolled and packed in premium reinforced mailing tubes, and shipped to a single destination within Australia.

Free shipping, world-wide on all standard-sized rolled art orders.

For Small, Medium, Large – just the art print only, carefully rolled and packed in premium reinforced mailing tubes, and  shipped to a single destination internationally.

All custom and oversized fine art print orders are made with special care and require a tailored quote, crafted just for you.

5. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? 

All our fine art prints are sold on a made-to-order basis, everything is hand-made locally. Our production time frame to meticulously produce and securely pack your chosen fine art print can vary, with unframed fine art prints taking approximately 5-7 business days before your order is despatched. 

6. DO I HAVE TO PAY FOR TAXES OR CUSTOMS DUTIES? 

All of our fine art prints are sent from Australia. Please be aware that any fine art prints shipped internationally may incur additional fees and duties levied by customs. As the purchaser of the fine art print, you are responsible to pay any of the taxes and duties levied by the country you are shipping to. Your package may not be released from customs until these payments are paid. 

We regret that Tout Près Art is unable to advise how much these duties will cost. We kindly encourage you to check with your country’s customs office to determine what these additional costs will be prior to making your purchase.

In the event that your package is not collected and is returned to us, please note that refunds will not be available.

7. WHAT HAPPENS IF MY FINE ART PRINT ARRIVES DAMAGED? 

At Tout Près Art, every fine art print is handled with the utmost care when being placed into the premium reinforced mailing tubes, sturdy cardboard cartons or custom crates designed to protect. Before each piece embarks on its journey, it is thoroughly inspected to ensure it reaches you in perfect condition. 

For fine art print only orders, your fine art print is delicate and should only be removed from the packaging by a professional framer. 

In the rare event your order is damaged in transit, we will organise a replacement. 

Should your package arrive with visible signs of damage or tampering, insist that this is noted with the courier / carrier before signing for your order. 

To assist with any return, we require clear photo evidence of the damage to the exterior packaging and clear photo evidence of the damage to the fine art print. 

Damaged Returns Claims must be submitted within 24 hours (1 business day) of receiving the damaged fine art print.

Please send all Damaged Return Claims to the return email address provided in your order confirmation email and clearly state the order number with a detailed description of the damage, so we can tend to your concerns promptly.

8. DO YOU OFFER EXCHANGES AND RETURNS? 

All our fine art prints are made-to-order, thoughtfully crafted just for you. As every fine art print and frame is custom made, we’re unable to accept returns for change-of-mind purchases. We kindly encourage you to choose carefully before placing your order. Please note that all sales are final, and we thank you for your understanding.

9. CAN I CANCEL MY ORDER? 

Each fine art print begins its journey the moment the order is placed and is sold on a made-to-order basis. As such, orders may not be cancelled once production has begun or 24 hours have passed since placing your order. If you’re unsure or need to check on the status of your order, we warmly invite you to reach out, we’re here to help.